Your clients matter. Their opinion too. What are you doing to listen to them? We have put ourselves in the shoes of retail and hospitality managers to ensure you don’t miss any opportunity to know how your customers think. Coming up with the simplest and most efficient tools on the market is what drives us.
Turn employee surveys into snackable monthly interactions. Ask your employees your questions in an engaging way with short surveys delivered via SMS or e-mail on a regular basis. Access statistics in real-time and take immediate action. Make surveys simple and anonymous.
You can ask your customer about the quality of your service.
Someone is not happy? Ask them why with a single choice follow-up question or text input!
Even your busiest respondants will be taken into account. Each answer given on the terminal is taken into account. Written comments are only optional
Not happy? Your customer can leave their phone number for a call back and your manager will get an automatic SMS.
Our feedback solution covers these 5 touch points :
Make sure to reach out to your clients and employees wherever they are. SMS have very high open rates and (almost) every employee in a company has a mobile phone. This can help in case not all your employees have professional e-mails.
Messenger codes are Facebook’s version of QR codes. Once scanned directly from the Facebook Messenger app, they trigger a chat conversation. Let your customers interact and give feedback in a conversational and engaging way. Let them use an interface they are used to.
You can also use traditional QR-codes that can nowadays be scanned directly from a camera of iPhones.
You probably already have a list of e-mails from your customers or employees. Make sure to get regular feedback with the help of the most common channel.
All the information you gather via our tools are collected in real-time in a user-friendly and responsive dashboard.
Quickly compare several locations and see who stands out. Our comparative graph will give you an idea of what is going on in seconds, not minutes.
Get weekly and monthly results tendencies overview.
“Lucie DurusselI give you our approval for the contract extension. We are happy with the service. I already have re installed the app on the iPad with the new features, all is good! Thank you for the support.
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“Managing team of the Arte Beauty chain“There are very good feedbacks on the product, people involve themselves. It is fun.”
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