Display the simplest survey ever in your store

Collect on-site feedback from your customers or employees

Ask any question that matter for your business in a user-friendly way

Place the device at a strategic location

Access in real-time to the results

Why

Online businesses are taking over part of the global revenues that used to be made purely offline. Some factors that are empowering online businesses are better use of data, relative ease of access to customer feedback and agility (rapidity to respond to change). Our aim is to support businesses with physical locations to get more data about their customers and help them grow.

How does it work?

1

We define together the key strategic questions you want to ask your customers daily

The first step is to define the questions you want to ask to your customers. It can go from measuring the quality perception of the service or testing the interest for a new product for example. Your customers will be able to choose the amount of answers they want to give. They can even answer only one question. For simplicity purposes there is two formats of questions you can use :

Question with several degrees of satisfaction + reasons

For example if someone was unsatisfied by the service some clickable reasons will appear "Too much waiting line" "Unfriendly staff"

Multiple choice
At any time your customers will be able to leave a text comment, optionally.

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2

We provide you an account with your customised survey in the Speedyrating format

You will get your the login to your account with your current survey. Multiple surveys can be defined for different times or locations. The pictures illustrating the surveys will be customised to your needs.

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3

If needed, you can choose hardware from our offering

We can provide you refurnished or new tablets and tablet stands. Contact us for more informations about the range.

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4

Let your customers rate you! Access the results in real time

You are all set! You can install the hardware in your physical location and let the magic happen! People will love rating you. Some testings can be done at the beginning to see which place is the best for the device for your specific case.

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5

Export the collected data into .PDF of .CSV formats

You will get access to the statistics in real-time from your ipad or desktop. You will be able to filter the results per location and time frame. If needed we can make customised reporting for you. You can also export the raw data in Excel and make it look just like you like it!

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6

Brainstorm with your team on how to improve your service and offering. Our network of expert can help you reach your targets

Periodically you should review the evolution of the results with your team. Since you will get daily feedback, it can be interesting to change some questions over time when something new arises. Here are some examples of questions

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We will help you

Evaluate your daily customer satisfaction with representative statistics
Conduct cost-efficient simple market research about products you are thinking of launching
Create a mailing or phone list of your customers for your marketing campaigns
Motivate your employees
Show that you care about your customers
Give you access to statistics at any time with an extremely simple interface

Hospitality

Retail

Healthcare

Workspace (employee satisfaction)

Testimonials

"There are very good feedbacks on the product, people involve themselves. It is fun." - Managing team of the Arte Beauty chain

"I give you our approval for the contract extension. We are happy with the service. I already have re installed the app on the iPad with the new features, all is good! Thank you for the support." - Front Office Manager, Swisstech Hotel